Framework of Excellence
terms and conditions
Welcome to Luvory. By accessing our boutique and purchasing our products, you agree to these Terms & Conditions, designed to ensure a secure, private, and high-quality experience. Please read them carefully.
identification
The Luvory brand is owned and operated by VibeSoul LLC, a limited liability company organized under the laws of the State of New Mexico, United States. References to “Luvory,” “we,” “us,” or “our” refer to VibeSoul LLC.
Eligibility & Age Requirement
Luvory is intended exclusively for adults. By browsing or purchasing from this site, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction). We reserve the right to request age or identity verification and to refuse or cancel any order that does not meet this requirement.
Nature of Our Products (Novelty Use)
All products sold by Luvory are intended for novelty and personal use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Nothing on this site constitutes medical advice. Personal lubricants and similar items should be used only as directed by the manufacturer. If you have any health concern, consult a licensed healthcare professional before use.
Payment & Billing Privacy
Transactions are processed through PCI-DSS Level 1 certified payment providers using industry-standard SSL encryption. Luvory does not store or access your full payment card details. For your privacy, purchases appear on your statement under a discreet, neutral descriptor that does not reveal the nature of your order.
Health, Hygiene & Returns
Because of the intimate nature of our products, strict hygiene standards apply. Items whose security or hygiene seal has been opened, broken, or tampered with are not eligible for return, consistent with standard practice across the intimate wellness industry. Unopened, factory-sealed items may be returned within 30 days of delivery, and defective items are always covered. See our Refund Policy for full details.
California Residents (Proposition 65): Certain products may contain chemicals known to the State of California to cause cancer or reproductive harm. Where applicable, a Proposition 65 warning is provided on the relevant product page.
Intellectual Property: All content on this site — including text, images, logos, and the Luvory name and branding — is the property of VibeSoul LLC or its licensors and may not be copied, reproduced, or used without our written permission.
Disclaimers & Limitation of Liability
To the fullest extent permitted by law, our products and this site are provided “as is.” Luvory disclaims all warranties not expressly stated and shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products, except where such limitation is prohibited by law. You are responsible for using our products safely and following any included instructions.
Governing Law & Dispute Resolution: These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles. We are committed to resolving any dispute directly and amicably through our customer care team first. Any dispute not resolved amicably shall be subject to the applicable courts of the United States.
Changes to These Terms:
We may update these Terms from time to time.
The version posted here is the current one, and continued use of the site constitutes acceptance of any changes.