Refund Policy

Your Satisfaction, Guaranteed

At Luvory, your satisfaction is our priority.
Unopened, factory-sealed items may be returned within 30 days of delivery for a refund or exchange.

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Hygiene & Health Exception

Due to the intimate nature of our products and for strict health and hygiene reasons, items cannot be returned or refunded once their security or hygiene seal has been removed, broken, or tampered with. Every Luvory product is delivered with a hygiene seal — once that seal is broken or removed, the item is considered personal-use only and is no longer eligible for return. This policy is standard across the intimate wellness industry and exists to protect the health and safety of every customer.

Damaged or Defective Items

Defective or damaged items are always covered — opened or not. If your product arrives faulty, contact us at hello@luvory.co within 48 hours of delivery and we’ll replace it at no cost.

How Refunds Are Processed

Approved refunds are issued to your original payment method within 7 business days of when your return is received and inspected. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Request a Return

Full Name

Enter your full name.

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Enter your email address.

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Order Number

Provide your order number.

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Date Order Received (MM/DD/YYYY)

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Product Name

Enter the name of the product you'd like to return.

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I confirm the item is unopened, with its hygiene seal intact and unbroken.

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I have read and accept the Privacy Policy for the handling of this request.

Please confirm you've read and accept the return conditions.

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How we use your information:

The details you provide here are used only to process your return request and to communicate with you about it. Your information is handled by VibeSoul LLC and is never sold or shared with third parties, except as needed to fulfill your request or as required by law. To access, correct, or delete your information, email hello@luvory.co. For more, see our Privacy Policy.

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