PRIVACY POLICY
Your privacy is our foundation
At Luvory, privacy isn’t an add-on — it’s the foundation of our relationship with you. This policy explains what information we collect, how we use it, and the choices you have. It applies to browsing and purchases on luvory.co.
Who We Are
Luvory is operated by VibeSoul LLC, a limited liability company organized in the State of New Mexico, United States. VibeSoul LLC is responsible for the personal information collected through this site. For any privacy question, contact us at hello@luvory.co.
Information We Collect
Information you provide: name, shipping and billing address, email, phone, and order details when you purchase or contact us.
Payment information: processed exclusively by PCI-DSS Level 1 certified payment processors. Luvory never sees or stores your full card details.
Automatic information: device, browser, and usage data collected through cookies and similar technologies as you browse.
How We Use Your Information
To process and deliver your orders discreetly, provide customer support, operate and improve our site, prevent fraud, comply with legal obligations, and — only if you opt in — send marketing communications.
How We Share Information
We share personal information only with trusted service providers who help us operate (such as payment processors and shipping/fulfillment partners), and only as needed to serve you. We may disclose information where required by law. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Cookies & Tracking
Cookies & TrackingWe use essential cookies to make the site work and performance cookies to improve your experience. You can manage cookies through your browser settings.
Data Retention
We keep your information only as long as needed to fulfill orders, meet legal and tax obligations under U.S. law, and resolve disputes. Afterward, we securely delete or anonymize it.
Data Security
We protect your information with industry-standard SSL encryption and PCI-DSS Level 1 certified payment processing. No method of transmission is fully secure, but we work hard to safeguard your data.
Your Privacy Rights
Depending on where you live, you may have the right to know what we collect, access or receive a copy of your information, correct it, delete it, opt out of the sale or sharing of your information, limit the use of sensitive personal information, and not be discriminated against for exercising these rights.
California residents: Under the CCPA/CPRA, you have the rights above. To exercise them — including opting out of any sale or sharing — visit our Your Privacy Choices page or email hello@luvory.co. Given the intimate nature of our products, we treat your purchase information with heightened care.
To exercise any right, email hello@luvory.co. We’ll respond within the timeframe required by law.
Children’s Privacy
Luvory is intended only for adults 18 and older. We do not knowingly collect information from minors. If we learn we have, we’ll delete it promptly.
Changes to This Policy
We may update this policy from time to time.
The version posted here is the current one, effective as of the date shown.